From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Beth Brown, Dawn Robbins

Attend this session to learn how Baptist Health Madisonville developed and deployed a long-term patient-centered strategy to achieve its patient experience goals. Members of Baptist Health Madisonville?s patient experience team will share the education and engagement efforts that led to significant increases in staff responsiveness, patients? perceptions of the hospital?s cleanliness, and physician communication. The team will also explain how their education and engagement tactics decreased clinician burnout, reduced stress, advanced the patient experience, and built loyalty for the organization.