Format: Audio MP3 Download

Presenter: Damien Greathead

Given that we all have access to the same set of apps, why are some firms outperforming others? The best performing firms are those that have focused on delivering a truly world class client experience throughout their client journey. This session is designed to help practitioners identify important stages of the client life cycle; and what is important to their clients at each stage. With a world class client experience defined, attendees will learn how to build a systemized approach, including the all-import tech stack, to enable them to deliver it to their clients each and every time.