Presenter: Greg Hayne
Format: Audio

This course will give examples of truly great service provided by roofing contractors to building owners. (Yes, there are roofers actually doing these things!) We will then identify a commonality that is fundamental within each. Based on that, we will offer a series of measurable performance goals that a contractor can take back to his company and immediately begin to apply.

Learning Objectives:

• Recognize what truly great service looks like, have something to aim at and aspire to
• Identify the key to producing great service
• Develop a model for understanding the three types of communication and solid steps to follow to improve each
• Actually experience less work related stress as steps are implemented. Really!