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 25043 - Just What Is "Great Service" $28.00   
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Presenter: Greg Hayne
Format: Audio

This course will give examples of truly great service provided by roofing contractors to building owners. (Yes, there are roofers actually doing these things!) We will then identify a commonality that is fundamental within each. Based on that, we will offer a series of measurable performance goals that a contractor can take back to his company and immediately begin to apply.

Learning Objectives:

  • Recognize what truly great service looks like, have something to aim at and aspire to
  • Identify the key to producing great service
  • Develop a model for understanding the three types of communication and solid steps to follow to improve each
  • Actually experience less work related stress as steps are implemented. Really!


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