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 27850 - Patient Experience Mapping: A Roadmap for Creating High Reliability in Ambulatory $15.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Alison Tothy, Sue Murphy

University of Chicago Medicine is on a lean journey, harnessing best practices to influence process improvement and productivity. Looking to fully adapt lean management tools to shape the patient experience, University of Chicago Medicine designed a patient mapping approach that identifies improvement opportunities in communication, physical environment and emotional support while managing patient perceptions through the standardization of service delivery. Speakers will share more about this process and how it takes the patient voice one step further in prioritizing key initiatives.


About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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