From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Holly Ivy, Jamie Generals
Building a culture of service takes a relentless pursuit of excellence from a multidisciplinary team who continuously places the patient at the center of care. Attend this session to learn key strategies that can transform your organization into a culture of service, such as implementing a service bundle and collecting real-time patient feedback to support accountability and service recovery. Presenters also will explain how these initiatives can improve patient experience scores as well as reimbursement in today's value-based purchasing program.
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