From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Laura Walczak
Relationship-based care is a powerful tool used to bring staff, teams and patients together to develop a shared mental model of care delivery. This presentation will explore a unique and innovative approach to bringing relationship-based care to life in a 50-bed community hospital, and how doing so actualized the organization?s mission, vision and values. Ways in which the organization shifted daily focus from operations and the day-to-day activities to improving safety, quality and patient experience scores also will be discussed.