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 29738 - Relationship-Based Care at Work: Actualizing Mission and Values $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Laura Walczak

Relationship-based care is a powerful tool used to bring staff, teams and patients together to develop a shared mental model of care delivery. This presentation will explore a unique and innovative approach to bringing relationship-based care to life in a 50-bed community hospital, and how doing so actualized the organization?s mission, vision and values. Ways in which the organization shifted daily focus from operations and the day-to-day activities to improving safety, quality and patient experience scores also will be discussed.


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