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 29739 - Incorporating Patient Experience into Physician Clinical Competencies $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Ryan Flint, Travis Bernardy

This session?s presenters will explain how the St. Anthony North residency programs in Colorado improved overall patient experience outcomes from the 8th to the 73rd percentile in just 18 months. Attendees will learn how the organization utilized Press Ganey improvement tools, transparency of data outcomes and a videotape-based training platform to enhance its continuous improvement efforts, and how it incorporated the data into its Accreditation Council for Graduate Medical Education (ACGME) clinical competency milestones to enhance its resident evaluation process.


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