From the Press Ganey National Client Conference
Format: Audio - MP3 Download
Presenter: Jennifer Dynia, Elsie Lindgren
In April 2018, Advocate Health Care and Aurora Health Care merged to create Advocate Aurora Health, the 10th largest not-for-profit integrated health care system in the United States, serving nearly 3 million patients each year. With this massive merger, operational silos and inconsistent reporting and measurement had become a challenge. The newly formed organization launched an initiative to transform the patient experience through a commitment to Zero Harm and a purpose to help people live well. Presenters will share how they integrated safety, health outcomes, and patient and caregiver experience into a Signature Experience for all, and how the resultant set of High Reliability behaviors and tactics is helping to reduce operational silos, alleviate patient and caregiver suffering, and eliminate preventable harm.