From the Press Ganey National Client Conference
Format: Audio - MP3 Download
Presenter: Chardae Davis
Methodist Le Bonheur discovered several error-prone areas in its safety initiatives, particularly its root cause analysis (RCA) processes and practices. The team looked to Press Ganey/HPI cause analysis methodologies, framework, and experts as guides for long-term performance. Learn how Methodist?s RCAs improved by initiating weekly safety event reviews at all levels from senior leaders to bedside staff, conducting monthly follow-ups upon RCA completions to ensure action plans are met, and establishing monthly and annual reviews of near misses, precursor events, serious safety events, and RCAs to inform next year?s safety priorities.