From the Press Ganey National Client Conference
Format: Audio - MP3 Download
Presenter: Marty Everhart, Emily Halu
RWJBarnabas embarked on its High Reliability journey in 2017. One year later, using Press Ganey/HPI?s Performance Management Decision Guide (PMDG), operational leaders received Fair and Just Culture training across the 11-hospital health system and its 33,000 employees. Learn how RWJBarnabas developed an organizational structure with human resources leaders that embeds a fair and just response to errors as a cultural expectation, establishes local and systemwide teams to implement the PMDG, and constantly reinforces PMDG consistency through practical case studies.