From the Press Ganey National Client Conference
Format: Audio - MP3 Download
Presenter: Margaret Mikula, Steve Mrozowski
When Penn State Health Milton S. Hershey Medical Center trained more than 800 leaders with Press Ganey/HPI?s High Reliability Organizing (HRO) Leader Skills, the Hershey team wanted to ensure that each newly educated leader retained their new HRO knowledge and skills. Learn how Hershey Medical Center developed a structure to sustain the implementation of HRO Leader Skills by establishing its Leading for Reliability Mentors program to hardwire key HRO concepts into various clinical and nonclinical work areas.