32862 - Building a Culture of Transformational Change: Aligning Behaviors and Tactics [ ]

Product 4 of 108

From: 2019 National Client Conference & Executive Leadership Conference

32862 - Building a Culture of Transformational Change: Aligning Behaviors and Tactics

$10.00

Select Format:

From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Jennifer Dynia, Elsie Lindgren

In April 2018, Advocate Health Care and Aurora Health Care merged to create Advocate Aurora Health, the 10th largest not-for-profit integrated health care system in the United States, serving nearly 3 million patients each year. With this massive merger, operational silos and inconsistent reporting and measurement had become a challenge. The newly formed organization launched an initiative to transform the patient experience through a commitment to Zero Harm and a purpose to help people live well. Presenters will share how they integrated safety, health outcomes, and patient and caregiver experience into a Signature Experience for all, and how the resultant set of High Reliability behaviors and tactics is helping to reduce operational silos, alleviate patient and caregiver suffering, and eliminate preventable harm.

Customers who bought this product also purchased

32876 - The Power of Partnership: One Health System?s Journey to Combat Burnout	32927 - Building a Culture of Teamwork, Inclusion, and Caring	32944 - Building Leadership Resilience to Drive Employee Engagement
32864 - Be KIND: Creating a Culture of Meaningful Connection & Comm. in the Ambulatory Surgery Setting	32875 - Leadership Development: Investing in People through Experiential Learning	32906 - Standardizing a Multidisciplinary Rounding Approach Using Human-Centered Design