32862 - Building a Culture of Transformational Change: Aligning Behaviors and Tactics [ ]

Product 4 of 108

From: 2019 National Client Conference & Executive Leadership Conference

32862 - Building a Culture of Transformational Change: Aligning Behaviors and Tactics

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From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Jennifer Dynia, Elsie Lindgren

In April 2018, Advocate Health Care and Aurora Health Care merged to create Advocate Aurora Health, the 10th largest not-for-profit integrated health care system in the United States, serving nearly 3 million patients each year. With this massive merger, operational silos and inconsistent reporting and measurement had become a challenge. The newly formed organization launched an initiative to transform the patient experience through a commitment to Zero Harm and a purpose to help people live well. Presenters will share how they integrated safety, health outcomes, and patient and caregiver experience into a Signature Experience for all, and how the resultant set of High Reliability behaviors and tactics is helping to reduce operational silos, alleviate patient and caregiver suffering, and eliminate preventable harm.

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