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12270 SU10N - Understanding Continuous Improvement

Course Code: SU10N Presenter(s): Mike Anderson Event Type: Conference Session (90-minute) Tracks: NACE Management

Description:

Learn the value of a continuous improvement process and root cause analysis.  Understand how, when implemented properly, continuous improvement can improve your cycle time, reduce the stressful environment and make your company a “Learning Organization”. Case studies based on Mike’s own personal experience as a collision repair shop owner will be presented allowing for interaction among the attendees to learn how to create a “Problem Solving” organization. Leave this session with an understanding of the difference between doing it TO YOUR team versus doing it WITH YOUR team!

Presenter(s):

Mike Anderson CollisionAdvice.com VA United States   Mike Anderson is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia. His technical staff was ASE-certified and his collision technicians were also certified by Lincoln Basic Motorsports Welding accreditation course. Mikes serves on the Mitchell and Motor advisory boards, the ASE test review committee and the ASA collision division operations committee. Mike has served on the board of directors for WMABA and the VA Automotive Legislative Committee, has been a member of CIC, SCRS, CAPA and the National Auto Body Council and served as the State of Virginia Skills USA contest chairman for over 15 years. Mike also serves as a facilitator for DuPont’s highly recognized Business Council 20 Groups as well as facilitates the DuPont Performance Services Damage Analysis course. Mike's received the NABC’s PRIDE award for service to mankind above and beyond his business and the city of Alexandria, Virginia's "Heart of the Community Award" as well as numerous other community service awards. Mike was also awarded and recognized from the Governor of the State of the Virginia for his contribution to the Virginia State Education System.