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 12293 MO12N - Getting Ready for Lean $12.00   
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MP3 Download: $12
Compact Disc: $16

12293 MO12N - Getting Ready for Lean
Course Code:
John Sweigart, Steve Trapp
Event Type:
Conference Session (90-minute)

The collision repairer and the insurance company need to work together, in order to be successful in today’s competitive business environment.  More importantly, understanding one another and improved communications will help us better serve our “customers” needs.

This course will prepare collision repairers, insurers, and independent appraisers for the art of negotiation by better understanding the needs, wants, fears and motivations of the other party.  By gaining insight into some of the key business metrics that insurance carriers value and other factors that can influence their decision making, you can better position yourself to reduce friction, improve business financial metrics and develop relationships in both a DRP and Non-DRP environment.  Insurance appraisers will gain a better understanding of the business needs of a shop and the factors that may drive certain decisions.

Sponsored by:  DuPont Performance Coatings


John Sweigart
The Body Shop
Garnet Valley PA
United States

Steve Trapp
DuPont Performance Coating
Elk River MN
United States


About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.
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