Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home » ASRW featuring NACE and CARS » ASRW 2010 Conference featuring NACE and CARS »

Previous Product  Product 30 of 62  Next Product   From: ASRW 2010 Conference featuring NACE and CARS

 12293 MO12N - Getting Ready for Lean $12.00   
Select Format:

MP3 Download: $12
Compact Disc: $16

12293 MO12N - Getting Ready for Lean
Course Code:
John Sweigart, Steve Trapp
Event Type:
Conference Session (90-minute)

The collision repairer and the insurance company need to work together, in order to be successful in today’s competitive business environment.  More importantly, understanding one another and improved communications will help us better serve our “customers” needs.

This course will prepare collision repairers, insurers, and independent appraisers for the art of negotiation by better understanding the needs, wants, fears and motivations of the other party.  By gaining insight into some of the key business metrics that insurance carriers value and other factors that can influence their decision making, you can better position yourself to reduce friction, improve business financial metrics and develop relationships in both a DRP and Non-DRP environment.  Insurance appraisers will gain a better understanding of the business needs of a shop and the factors that may drive certain decisions.

Sponsored by:  DuPont Performance Coatings


John Sweigart
The Body Shop
Garnet Valley PA
United States

Steve Trapp
DuPont Performance Coating
Elk River MN
United States


Customers who bought this product also purchased

12284 MO01N - Paint Department Productivity

12295 TU02N - Human Side of Lean Management

12263 SU02N - Measuring and Improving Performance

12269 SU09NC - It's OK to Brag – Marketing Through Public Relations

12296 TU03N - The Mechanics of Estimating

12285 MO02NC - When You Care They Know – Creating the Ultimate Customer Experience

 Copyright © 2024 Fleetwood Onsite Conference Recording

Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube