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12285 MO02NC - When You Care They Know – Creating the Ultimate Customer Experience

Course Code: MO02NC Presenter(s): Richard Flint Event Type: Conference Session (3-hour) Tracks: NACE/CARS Management

Description:

Every business is a people business and the relationship that exists between you and your clients can be the difference between survival and success. If everyone knows this, why has success become a puzzle?  Richard helps you identify the missing puzzle pieces.  Learn what they are, where they go, and how to use them effectively to create lifelong raving fans and grow your business in powerful and positive ways! Richard shares proven techniques and priceless information, including: The 7 SECRET reasons customers won’t come back. 8 DIE HARD principles that ensure customers have the experience of a lifetime! How to implement the 10 simple actions you MUST take to show your customers you want their business. Remember, customers don’t care how much you know until they know how much you care!

Presenter(s):

Richard Flint Richard Flint International Newport News VA United States   Richard Flint, CSP is Chairman and CEO of Richard Flint International, a company specializing in the training and development of individuals, companies and associations. Richard speaks to corporate and public audiences on the subjects of personal and professional development, including the executives and staff of many of America's largest corporations. His humorous and poignant talks and seminars on Leadership, Sales, Self-Esteem, Goals, Strategy, Creativity and Success bring about immediate changes and long-term results. Prior to founding his company in 1987, Richard put his four degrees to good use as a Professor of Philosophy at Ohio University and Wayne State University, where he also served as the Baptist Campus Minister. Following that, Richard was the Director of Counseling at the First Baptist Church in both Tampa and West Palm Beach in Florida. These days he travels the world on his crusade to help others move past their Circle of Sameness and achieve a positive life.