| Item |
Monday, November 12, 2018 |
|
| Breakouts |
|
| 31171 |
Ambulatory Quality and Safety: Realizing the High Reliability Journey Beyond Hospital Walls |
Shannon Lutz, Anne-Claire France |
| 31172 |
The Road to High Reliability: Engaging Physician Leaders in the Value of a Peer Review Program |
Tracela Vaden, Constance Rego |
| 31173 |
Transcending from Acute Care to a Clinically Integrated Network: A Story of High Reliability |
Rosalind Washington, Lynn Myers, Jeremy Neurohr |
| 31174 |
The Amazing Race: Instilling Competition and Fun to Improve the Patient Experience |
Sandy Rush, Page West |
| 31175 |
Harnessing the Patient Voice to Strengthen Experience, Loyalty and Brand |
Dennis Jolley |
| 31176 |
Integrated Teams Walk the Patients’ Journey for Access Improvement |
Wendy Watson, Chantelle Schenning, Kari Engholm, Cyrus Lee, Adam Morris |
| 31177 |
Strategies to Foster RN Resilience & Reduce Burnout |
Christina Dempsey |
| 31178 |
Improving Physician Engagement: Aligning Safety, Quality and the Experience of Care |
Vicki LoPachin, Erica Rubinstein |
| 31179 |
Pathway to Unparalleled Employee Engagement |
Carole Hackett, Thomas Vernon |
| 31180 |
Virtuous Cycle of Safety: A Focus on Safety Drives Outcomes in Quality, Experience, Engagement & Efficiency |
Craig Clapper, Steve Kreiser |
| 31181 |
Redefining Workforce Safety by Adopting a Patient Safety Approach |
Renee Ghaheri, Jay Santiago |
| 31182 |
High Reliability Training: Moving Clinical and Nonclinical Staff from Knowledge to Habit Formation |
Karen Birmingham |
| 31183 |
Creating a Strategic Volunteer Rounding Program |
Anastasia Luby, Karen McLaughlin |
| 31184 |
Transforming Care in the Ambulatory Setting |
CJ Merrill, Lauren Valencic |
| 31185 |
Advancing Our Commitment to Care: Implementing a Service Training & Sustainability Program at Your Organization |
Tracy Laibson, Sara Criger |
| 31186 |
Get Your Emoji On: A Creative Approach to Communication about Medication |
Lucy Leclerc, Yona Roberts, Cami Mitelman |
| 31187 |
Beyond Data: Successful Strategies to Engage Physicians in Patient Experience |
Richard R. Orlandi |
| 31188 |
Engaging to Enhance Patient and Staff Outcomes |
Elena Memoracion, Kerri Anne Scanlon |
| 31189 |
Significant Increase: An Introduction to the Statistics of Patient Experience |
Kristopher Morgan |
| Item |
Tuesday, November 13, 2018 |
|
| Breakouts |
|
| 31190 |
Demystifying Integrated Data for Real-Life Action Planning |
Deirdre Mylod |
| 31191 |
Building Readiness for Change: An Air Force Medical Services High Reliability Discussion |
Colonel Theresa Clark |
| 31192 |
Meeting the Challenge of Patient Safety and Reliability in the Outpatient Setting |
Julie Wright, Bonnie Jacklin |
| 31193 |
An Evolving Definition of Experience: Unifying Strategy with Safety |
Leslie Meyer, Nicole Justus |
| 31193 |
Designing the Care Experience of the Future: Assessing the Impact of Virtual Care |
Susannah Rose |
| 31194 |
Developing Physician Communication as a Strategic Priority |
Joyce Phillip, David Schwartz, Rukiya Wongus |
| 31195 |
Implementing a 10-Question Survey: Do's and Don’ts and Strategy Discussion |
Lisa Allen, Chevaunne Edwards |
| 31196 |
Nurse Leader Rounding: Positive Impact on Patient Loyalty |
Kelly Johnson, Christine Cunningham |
| 31197 |
Creating Collaboration: The Hospitalist-Steered Multidisciplinary Partnership |
Dhaval Desai, Jennifer Barlow |
| 31198 |
Engaging Leaders at All Levels for Tier 3 Success |
David Marra, Danita Gainer, Wendy Kissinger |
| 31199 |
Prioritizing Top Safety Risks in the Ambulatory Setting |
Andrea Barberi, Jennifer Cluppert |
| 31200 |
Simulating High Reliability Leadership Using a Multimodal Education Approach |
Brenda Perkins-Meingast, Ivanka Hanley |
| 31201 |
Transformational Principles & Governance for Sustainable Change |
James Merlino |
| 31202 |
Solving for Access by Using the Voice of the Patient and Lean Approaches |
James Demopoulos |
| 31203 |
Patient Experience Improvements through Innovative Group Therapy Transformations |
Patricia Regan, Shuntelle Stephen |
| 31204 |
Urban Zen Integrative Therapy: An Innovative Model for Non-Pharmacologic Symptom Management |
Ellen Wilson, Wendy Tucker |
| 31205 |
Improving Hospitalist HCAHPS Scores: The Need for Executive and Physician Leadership |
Ghazala Sharieff |
| 31206 |
Achieving Top Decile Physician Engagement |
Mickey Foster, Joseph Stern, Jonathan Berry |
| 31207 |
The ANA Enterprise: Moving Nurses Forward |
Debbie Hatmaker |
| 31208 |
Building a High Reliability Organization, One High Reliability Unit at a Time |
Katie Foley, Jacklynn Lesniak |
| 31209 |
Integrating a Systemwide Approach to Safety Event Classification® (SEC®) |
Mary Herold, Travis Mitchell |
| 31210 |
Advancing Across the Board: Connections for HCAHPS Domains |
Tom Tull |
| 31211 |
Medical Practice - The Sharp Point of Health Care Consumerism |
Chrissy Daniels |
| 31212 |
Using Transparency of Data to Improve Communication at Your Organization |
Jane Arnold, Vikki Bridgford, Carla Miles |
| 31213 |
Keeping Heart Failure Patients Engaged and at Home: Avoiding Hospital Readmissions |
Michelle Little, Diane Gaylord |
| 31214 |
Including Patients in Decision Making |
Charles Bissell, Becky Fritz |
| 31215 |
Recruitment to Retention and Everything in Between |
Ingrid Cheslek, Karen Powell, Emily Babson |
| 31216 |
Leveraging Cross-Domain Analysis to Prioritize Strategic Improvement Initiatives |
Amy McLaughlin, Aubrey Podell |
| 31217 |
Integrated Analytics to Identify Transformational Priorities |
Nell Buhlman, Iyue Sung |
| 31218 |
Walk the Talk: Would You Share Your Daily Safety Huddle Summary with the Entire Organization? |
Jennifer Sipert, Gerda Stafford |
| 31219 |
Applying Safety Strategies to the Ambulatory Physician Environment |
Jack Soterakis, Lesli Giglio, Eileen Esposito |
| 31220 |
Engaging Staff in Safety and Compassion Through a Patient Experience Strategy |
Mindy Spigel |
| 31221 |
Finding the Patient Voice During Times of Disruptive Change |
Paul Sternberg Jr.; Brian Carlson |
| 31222 |
Engaging Physicians: Benefits for Physicians and Patients |
Megan Sullivan, Lori Mackey |
| 31223 |
Transforming Patient-Centric Care by Inspiring Leadership at Every Level |
Brian Brasser, Josh Kooistra |
| 31224 |
Crafting a Successful Patient and Family Experience: Patient Experience Is the Brand |
Marie Elivert, Christopher Roker, Vincent Rizzo |
| 31225 |
ED Access Strategy for Sustainable Improvement |
Richard Nordahl, Sara Zolle |
| 31226 |
Understanding the Changes of the Future Workforce 2025 |
Joseph Moscola |
| 31227 |
Safety and Patient Experience: High Reliability Practices in Pursuit of Integrated Excellence |
Gia DeMichele, Karen Byrnes |
| 31228 |
High Reliability Education: Catering to the Diverse Needs of Physicians |
Brian Kaminski |
| 31229 |
Reaching Organizational Goals by Breaking Free From Endless Tactics |
Wanda Sharp, Jason Chang |
| 31230 |
Using an Innovation Mindset to Create Best Practices and Impact Patient Experience |
Chaise Camp, Jeremy Carr |
| 31231 |
Patient Responsibility: Patient-Centered Process Improvement in the Revenue Cycle |
Kellie Olmstead, Bill Britton |
| 31232 |
Focus on Safety and the Experience: Nursing’s Avenue to Always in Women’s and Infants’ Services |
Ryan Garvey, Patricia Haresign |
| 31233 |
Physician Burnout, Resilience and Grit in Health Care |
Thomas H. Lee |
| 31234 |
Culture as a Catalyst for Improving Workforce Commitment |
Lois Bentler-Lampe, AJ Querciagrossa |
| 31235 |
Creating and Sustaining Accountability and Engagement within Your Organization |
Ashley Holmstrom, Ulondia Lee, Denzil Ross |
| Item |
Wednesday, November 14, 2018 |
|
| Breakouts |
|
| 31236 |
Organizational Culture: Reinvigorating and Sustaining Your Safety Coaches |
Ann Marie Stein, Nancy Billington |
| 31237 |
Safety Starts with Me: A Hybrid Approach to Error Prevention Training |
Nikki Polis, Nancy Billington |
| 31238 |
Patient Experience and Engagement Through Team Rounding Strategies |
Suzanne Smith |
| 31239 |
Beyond Bricks and Mortar: Building a Culture of Excellence |
Geralyn Karpiscak, James Demetriades |
| 31240 |
Reducing Wait Times in the ER with an Effective Admission Strategy |
Dawn Moeller, Yvonne Miller |
| 31241 |
Building a Partnership between Nursing and Support Services |
Deborah Fulbrook, Tammy Razmic |
| 31242 |
Leveraging the Organization’s Core Identity to Develop a Cultural Strategy |
Joan Zoltanski, Jennifer Lorenz |
| 31243 |
Common Threads: Aligning Your Workforce Around the Patient Promise |
Joseph Cabral, Mary Jo Assi, Linda McHugh, K. Kelly Hancock |
| 31244 |
Support Services Workers: The Unsung Heroes in Patient Experience |
Thomas "Dusty" Deringer |
| 31245 |
How to Give Your Safety Coaching Program More Muscle |
Nancy Curdy, Michael Todd, Deborah Armstrong |
| 31246 |
Engaging Executive Ownership of Root Cause Analysis (RCA) |
Steve Mrozowski |
| 31247 |
Patient Comments: Is Your Organization Listening? |
Margaret Muir, Victoria Orto, Heather Mitchell |
| 31248 |
Building Team Engagement to Improve Patient Experience |
David Perez, Radha Mahale |
| 31249 |
Rewards and Recognition in an Era of Improvement Opportunities |
Rebecca Guess |
| 31250 |
Involving Nursing in the Design and Implementation of Workflow to Reduce LWBS |
Elizabeth Tedesco, Jonathan Landis |
| 31251 |
Improving Access and Adopting Innovation With Shared Medical Appointments |
Marianne Sumego |
| 31252 |
Integrating a Comprehensive Workforce and Engagement Strategy |
Tammy Wright, Greg Johns |
| 31253 |
Situational Awareness: Crucial Circumstances That Lend Themselves to High Reliability |
Hazel Pennington, Teresa Anderson |
| 31254 |
Improving Your Serious Safety Event Rate® (SSER) When Reductions Have Flatlined |
Terrie Van Buren, Giselle Krieger |
| 31255 |
Beyond Rounding: Creating a Culture of Connection |
Catherine Sokoloff, Jenny Rozenberg, Catherine Manley-Cullen |
| 31256 |
Working With Health Care Teams to Improve the Experience of Patients |
Summer Allen, Sheryl Nemec |
| 31257 |
Journey to Engagement: Strategies to Improve Patient and Staff Experience |
Cassandra Cuesta, Roxana Taveira |
| 31258 |
Improving Communication With Nurses through the Compassionate Connected Care Model |
Kellie Barr, Katie Starkey |
| 31259 |
Patient Experience: Making Performance Improvement More Meaningful through Cultural Transformation |
Nikole Devries |
| 31260 |
Using Transparency to Enhance the Patient-Doctor Experience |
Barry Goldberg |
