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 24120 - Complete 2014 Press Ganey Executive Leadership Conference Audio Recordings $199.00   
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Take the conference home with the Complete Conference Package !

This interactive multimedia CD-ROM or USB Flash Drive features All sessions live audio in MP3 format recorded at Press Ganey Executive Leadership Conference November 3-5, 2014!

Available on CD-ROM or USB Flash Drive

This package includes all of the sessions from the Press Ganey Executive Leadership Conference, plus preconference sessions from the National Client Conference plus selected sessions from the National Client Conference.

MP3 audio files of every session. Captured LIVE during the conference. Plus also includes handouts of all the sessions.

This package allows you to review presentation materials and is a lasting valuable resource.

Listen on your computer or fill your iPod or favorite MP3 player with all the live audio from every session.


  Monday, November 3, 2014
Executive Leadership Conference Session
24121 International Transformation: Engaging Patients, Employees and Physicians in the Future of Health Care (Carl S. Armato)
National Client Conference Preconference
24041 Critical CAHPS Updates for AMC and Teaching Organizations (Jodie Cunningham)
24042 Beacon of Excellence Award Panel (Daniel Mullen, Aaron Davis, Shelley Brown-Cleere)
24043 Back to Basics (Margaret Grogan, Grace Marin)
24044 Evolving Strategies to Close in on Top 10th Percentile HCAHPS Performance
(Francis Fullam, Elizabeth Wurth, Cynthia Barginere)
24045 Medical Practice Patient Experience Process Improvement Q&A (Alan Dubovsky, Cynthia Gardiner, Karen Viehweg, Mary Hinely)
24046 Patient Experience Best Practices and Growth Strategies (Amy Churchill, Amy Hermes, Emily Padula, Facilitators: Jeff Thompson, Rene Zipper) 
24047 The Art and Science of Nursing Excellence (Linda Lewis)
24048 Nursing Research and Strategy Update (Nell Buhlman)
24049 Child CHAHPS Update (Dr. Mark Schuster, Jodie Cunningham)
24050 Reaching the Benchmark in Bed Turn Around Time (Cynthia Sierra)
National Client Conference Breakout Sessions
24059 Transformative Engagement The Model, The Method, and the Metrics (Jami Herzberg, Jon Joffe)
24060 Improving Care Coordination and the Patient Experience on the Neuro/Trauma Unit  (Misty Young, Jeffrey Tarpey)
24061 A “Whole New World" of Core Measure Data Abstraction: Automating Data Elements from Epic EHR to PG
(Kim Izard, Kristen Groesch, Helen Sheahan)
24062 Rocketing Scores using Video Simulation Labs (Melanie Rosdahl, Radiance Carter, Rhonda Brown)
24063 Engrained in Excellence, A Medical Group's Strategic Service Program (Mary Koch, Jacob Bast)
24064 Relationship-Centered Communication Skills: Training For Staff Physicians And Advanced Clinical Providers To Drive Patient & Provider Experience (Adrienne Boissy, Amy Windover)
24065 Engaging Virtual Family Advisors to Enhance Press Ganey Data  (James Burrows, Roger Oxendale)
  Tuesday, November 4, 2014
Executive Leadership Conference Sessions
24122 Advocate’s High-Reliability Journey (William Santulli) 
24123 Transparency: An Algorithm for Value (Vivian S. Lee)
24124 Engaging Doctors in the Health Care Revolution (Toby Cosgrove, Thomas H. Lee)
24125 The Executive Perspective: Meeting the Challenge of Patient Engagement Chris Van Gorder, Kenneth Paulus, Paul Briggs and Moderator: Patrick T. Ryan) 
  Wednesday, November 5, 2014
Executive Leadership Conference Sessions
24126 Stonger Together: Integrating the Patient Experience After a Merger/Acquisition
(Moderator: Joe Greskoviak, Participants: Jeremy Boal, Tiffany Berry, Tina Freese-Decker)  
National Client Conference Breakout Sessions
24101 Don't Be "The Biggest Loser": Winning ED Strategies (Jacqueline Camp, Amanda Schweng)
24102 OhioHealth's Journey to "Systemness" (Nancy Riggs, Cheryl Herbert)
24103 Increasing Patient Satisfaction Scores through SIMULATION (Martin Manno, Helene Burns, Donna Cybulski)
24104 Interactive Empathy: Achieving Comfort, Professionalism and Respect in a Hospital Setting
(Beth Bacher, Terri Bigelow) 
24105 The Promise: Creating and Sustaining Improvement That Lasts (Eric Dordel)
24106 Compassionate, Connected Care: Clinical Strategies to Reduce Patient Suffering (Christy Dempsey)
24107 Statistics for Experience Reporting  (Kristopher Morgan)
24108 Enhancing the Patient Experience Through Engagement (Karla Heath, Kelvin Willis)
24109 The "Secret Sauce" of Identifying a High-Performance Healthcare Work Team (Barton L Sachs, Christopher E. Rees)
24110 Hospital Experience Measurement: Regulatory Update (Jodie Cunningham)
24111 Leadership, Vision and Results in a Multispecialty Group Practice (John Chessare, Bennett Beres)
24112 A Guide: Decreasing  Walk-Out Rates and Transforming Culture (Germain Nelson, Miguel Brumant )
24113 "Secrets to Engaging Physicians in Experience Improvement" (Diane Swlika, Jason Phillips)
24114 5 for 5: Five Strategies for Five Points (Joan Dauhajre, Elizabeth Craig)
24115 Brand Loyalty and Patients' Commitment  (David Costello) 
24116 Creating an Epidemic of Empathy (Thomas Lee)


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