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 26079 - Both Sides of the Beside: The Experience from the Organization and Patient Perspectives $15.00   
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Format: Audio

MP3 Download $15
Compact Disc $20

Sheila Bystrak, Melissa Dobereiner

Best practices are relatively easy to identify but can be difficult to implement. Caregiver interactions, nonclinical staff performance and discharge experience are all areas Winnie Palmer Hospital has actively sought to improve. Did patients experience these improvements? Listen to the story of a Press Ganey patient experience advisor who became a patient and her firsthand experience of an effective implementation of compassionate, connected care.


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