Presenter: Rhonda Savage, DDS
Format: Audio - MP3 File Download $12 or Compact Disc $45
No matter where you go or what you do, there will be difficult people. How do you deal with negativity, rudeness, or bad behavior? Would you like to "get through it" effectively and enjoy peace of mind? Whether the person is your doctor, co-worker, or patient, you'll benefit from these tips (and they work on family members also!). Should you be assertive, aggressive, or introspective? While there's not a "one size fits all" answer, there are techniques that can benefit your practice.