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 27847 - Improving Patient Experience for Clinic Patients through Transparency, Teaching Empathy & Compassion $15.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Michelle Collins, Bill Breen

Join this session to learn how Methodist Le Bonheur Healthcare implemented a formal infrastructure for monitoring and improving patient experience built on divisional leadership?s strong commitment to excellence. Speakers will share the numerous steps taken to improve by educating unaware or misinformed providers and transforming clinic leaders and associates into more engaged and competitive individuals. Transparently sharing staff scores, providing strong training and feedback, and utilizing Press Ganey database tools and support have significantly improved provider ratings and staff scores. Methodist Le Bonheur Healthcare is a 2016 Press Ganey Success Story Award? winner.


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