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 27872 - Focusing on What You Can Control to Improve Performance and the Patient Experience $15.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Colleen LaCroix

Join this session to learn how to pinpoint opportunities for improvement that will impact the patient experience. Using a data-driven approach, the Stern Cardiovascular Foundation ensured they were comparing apples to apples and monitoring trends. They then targeted the lowest-performing locations, providers and areas, creating individualized performance improvement strategies for each. Attendees will leave this session with an understanding of the processes and timeline required to implement this approach and the individualized performance improvement strategies.


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