From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Joy Falkenburg, Sarah Hermsen

Regional Health was concerned with issues of physician burnout, efficiency, wait times, and patient experience. Learn how the organization addressed these issues in a holistic manner using Lean methodology and data from Epic and Press Ganey. Speakers will discuss the process?from documenting the current state of the practice and patient flow, to the Lean approach that identified the gaps between the current state and the desired future state?that ultimately resulted in team-based care. Learn how the model was implemented and how it has made a difference in the physician?patient relationship.