Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home »

Previous Product  Product 33 of 108  Next Product   From: 2019 National Client Conference & Executive Leadership Conference

 
 32892 - A Comprehensive Approach to Provider Patient Experience Performance $10.00   
Select Format:

From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Greg Burke, Randy Hutchison

Attend this session to learn about the development of Geisinger Health System?s new provider scorecard and comprehensive provider performance improvement program, which address the connected issues of provider patient experience and communication scores and patient access. The presenters will explain how they developed the scorecard, which uses mean scores, percentiles, and the distribution of ?very poor? and ?poor? scores to classify providers as ?blue, green, yellow, or red.? They will also discuss how their comprehensive approach recognizes and celebrates successes, trains and coaches providers needing improvement, understands and mitigates burnout in high-performing providers, and addresses true outliers.

 






 Copyright © 2022 Fleetwood Onsite Conference Recording


Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube