Take the conference home with the Complete Conference DVD-ROM! Audio Presentations from all recorded sessions from the NACE 2010 Conference plus all availiable PowerPoint slides! Includes all presentations as MP3 files recorded live during the conference. NACE is and continues to be the world's collision repair event -- the only event specifically created and designed for the collision repair industry professional. Education at ASRW is carefully thought, crafted and put together by industry leaders for industry professionals just like you. Listen to the sessions on your desktop PC or laptop, iPod or favorite MP3 player. Easy to use! Live audio from presentations at the 2010 Conference. Includes ALL of these sessions: item course code Session Title Speaker 12262 SU01N Understanding a Body Shop Owner’s Exposure to Potential Lawsuits Andrew J. Rodenhouse 12263 SU02N Measuring and Improving Performance Bernie Blickenstaff 12264 SU04N Controlling Costs on Paint, Material and Overhead Tony Passwater 12265 SU05N Advanced Internet Marketing Techniques for Body Shops [Panel] Angie Kilbourne 12266 SU06C Profi t Structuring and Business Analysis Maylan Newton 12267 SU20C Realize the Profi ts of Service Information Utilization Donny Seyfer 12269 SU09NC It’s OK to Brag – Marketing Through Public Relations Tony Molla 12270 SU10N Understanding Continuous Improvement Mike Anderson 12271 SU11N Proof Positive – Photo and Video Technology Keith Manich, Chad Seelye 12272 SU12NC What Do Women Want? Jody DeVere 12273 SU13N The New EPA Paint Regulation as Explained by Attorney and Former Body Shop Owner Andrew J. Rodenhouse 12274 SU14N Compressed Air Requirements for Waterborne Paints Michael Camber, Rob Williams 12275 SU16N Advanced Production Management Bernie Blickenstaff 12276 SU17NC The Best Pay Programs on Earth; Employee Compensation and Incentive Programs Bob Cooper 12277 SU19C Plug Into the Internet for Car Count! Danny Sanchez 12279 SU23N Negotiation Skills: Key to Improved Profi tability Hank Nunn 12280 SU24N Improving Bottom Line Results Through Safety and Loss Prevention Daryl Allegree 12281 SU25NC Strategic Benefi ts of Female Business Ownership [Panel] Margaret Klinsport 12282 SU26N Standard Operating Procedures for Quality Control Shawn Collins 12283 SU27N Deploy Mobile Computing Devices to Enhance Collision Repair Efficiency Chris Humphrey 12284 MO01N Paint Department Productivity Bernie Blickenstaff 12285 MO02NC When You Care They Know – Creating the Ultimate Customer Experience Richard Flint 12287 MO05C Green Bullets – Hybrid Vehicle Service – Part 1 John Forro 12288 MO07N Walk the Walk, Talk the Talk: Best Kept Secrets for Success in the Collision Industry Denise Caspersen, Gigi Walker 12289 MO08N Taking the Mystery Out of the Waterborne Changeover [Panel] Tony Passwater 12290 MO09N Negotiating With Insurers in DRP or Non-DRP Environments Mike McDonald, Dan Risley 12291 MO10N Aftermarket Parts Distribution: The Challenge of Getting a Quality Part [Panel] Bob Anderson 12292 MO11C Customer Relationship Management: Success Through Integrated Marketing Frank Joel 12293 MO12N Getting Ready for Lean John Sweigart, Steve Trapp 12294 TU01NC Stop Dreaming and Start Achieving – Discover the Leader in You Bob Cooper 12295 TU02N Human Side of Lean Management Joe Murli 12296 TU03N The Mechanics of Estimating Mike Anderson 12297 TU05C Green Bullets – Hybrid Vehicle Service – Part 2 John Forro 12298 TU06N Leading Change… Amjad Farah 12299 TU07N Vehicle Technology Infl uences on the Collision Repair Process Jason Bartanen, Bob Keith 12300 TU08NC What Do Women Want? Jody DeVere 12301 TU09N Mechanical Damage Analysis Ken Kempfer 12302 TU10NC 2010 Year of the Woman Panel Discussion [Panel] Kristen Felder, Marcy Tieger 12303 TU12C Customer Relationship Management: Success Through Integrated Marketing Frank Joel 12304 TU13C Gasoline Direct Injection Richard Augustus 12305 TU14NC Recruiting and Retaining Quality People Richard Flint 12306 TU15N Back to Basics – Sales and Marketing Hank Nunn 12307 TU16C Successful Service Center Owners Discuss Overcoming the Challenges of 2010 Charlie Elder 12308 TU17C Reprogram, Reconfi gure & Remobilize – J2534 Module Flashing Dave Hobbs 12309 TU19NC Successful Networking Strategies [Panel] Victoria Jankowski 12310 TU20N Introduction to Lean Auto Body Chris Ortiz 12311 TU21N Business Planning with Sound Market Analysis Amjad Farah 12312 TU22N Turn Off Those Malfunction Indicator Lamps Donny Seyfer 12313 TU23NC Join the Social Media Conversation! Danny Sanchez 12314 TU24N Auto Glass as a Profi t Center Joel Timmons 12315 TU25N Making Lean Work John Sweigart, Steve Trapp 12316 WE01N The Visual Body Shop Chris Ortiz 12317 WE02N Outsell, Upsell and Close! Mike Anderson 12318 WE03C Turn Phone Shoppers into Sales Maylan Newton 12319 WE04C Refl ecting on Your Image Aaron Clements 12320 WE05C F.R.E.D. Takes the Bus – C.A.N. Bus Diagnostics Dave Hobbs 12321 WE06C Mode $06 Diagnostics John Forro 12322 WE07NC Developing My Personal Brand [Panel] Stacy Bartnik 12323 WE08N Selling Your Business? Hank Nunn 12324 WE09N Key Account Management Amjad Farah 12325 WE10N Electrical Troubleshooting After the Collision Repair Ken Kempfer 12326 WE11N Auto Glass Replacement & Repair Opportunities for Your Shop Jeff Olive, Bruce McDonald, Deb Levy