MP3 Download: $12
Compact Disc: $16
12263 SU02N - Measuring and Improving Performance
Learn how to measure the performance of your collision center utilizing 26 critical key performance measurements. Learn to use the management by objectives process, understand ratios and percentages, learn to track trends, set goals, and compare performance to regional and national benchmarks.
Information from the collision center’s “meaningful” financial statement and non-financial data will be used to calculate the 26 critical “KPIs”. Participants will learn where the data comes from, what affects the KPI positively or negatively, how to gauge performance against comparable collision centers, and how to improve facility performance. For non-financial data, participants will learn how to set up a “data stream” to assure that needed non-financial data is readily available.
Collision Management Services