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 12291 MO10N - Aftermarket Parts Distribution: The Challenge of Getting a Quality Part [Panel] $12.00   
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12291 MO10N - Aftermarket Parts Distribution: The Challenge of Getting a Quality Part [Panel]
Course Code:
Bob Anderson, Christopher Northup, Clark Plucinski, Edward Salamy, Mike Schoonover, Mike West
Event Type:
Conference Session (90-minute)
NACE Management

Repairers are under increasing pressure from customers and insurers to reduce cycle time, improve quality and reduce costs.  While most repairers understand the benefits of high quality alternative parts, their current challenge is finding them.  This challenge is intensified as they experience greater part usage requirements.

Over the years, shops have experienced problems when ordering CAPA-certified parts and receiving non-certified parts.  Unfortunately, the frequency of substitutions is increasing and the use of a substitute part without disclosure can lead to many issues.  A panel representing all points of the supply chain will discuss: who is liable, why do distributors make substitutions, is there a lack of certified parts, why do manufacturers produce more non-certified parts than CAPA-certified parts, and much more.


Bob Anderson
CAPA Chairman
Anderson's Automotive
Sheffield Lake OH
United States

Bob owns Anderson’s Automotive Service Center in Sheffield, OH and has been an ASA member since 1979. He operates a mechanical and collision repair facility and has been in business since 1968. He has held ASA association positions at both the local and state levels. He is past president of Ohio serving two consecutive terms. He is a past legislative chairman for ASA-OH. Bob is past ASA National Chairman of the Board. He is also past chairman of the ASA Collision Division Operations Committee. Anderson also served as chairman of the association’s 1993 and 1994 International Autobody Congress and Exposition (NACE). In 1994, he received the Body Shop Business Executive of the Year Award. Bob also was the recipient of the ASA Collision Division Phoenix Award and the annual Chairman’s Award. He has served on the ASE (National Institute for Automotive Service Excellence) Board of Directors. He also has served on numerous industry committees. He was also inducted into the Automotive Hall of Eagles in 1998. He currently serves as President on the Board of Directors for Certified Automotive Parts Association (CAPA.)

Christopher Northup
General Distribution Consultan
Glendora CA
United States

Clark Plucinski
True2Form Collision Repair
Anytown NE
United States

Edward Salam
Warehouse Distributor
KSI Trading Co.
Franklin MA
United States

Mike Schoonover
Shop Owner
Schoonover Bodyworks, Inc.
Shoreview MN
United States

Mike West
Southtowne Auto Rebuild
Seattle WA
United States

Michael West has been in the collision repair industry for 44 years and is still working daily as a technician. He has owned and operated Southtowne Auto Rebuild for 35 years and is an I-CAR Platinum Class individual and ASE Master Certified Collision Repair Technician. Michael is an I-CAR instructor and has authored over 30 articles for Body Shop Business Magazine. He sat on the Board of Directors for the ASE Ops Committee for ASA and is a past President of the Autobody Craftsman Association.



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