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 12317 WE02N - Outsell, Upsell and Close! $27.00   
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12317 WE02N - Outsell, Upsell and Close!
Course Code:
Mike Anderson
Event Type:
Conference Session (3-hour)
NACE Management

Mike Anderson of Collision Advice shares his techniques for maintaining a 90% closing ration, achieving outstanding profitability and creating consistently satisfied customers.

You’ll learn how to apply winning language, skills and techniques that will enable you to outsell the competition and create raving fans out of your customers.

Mike will demonstrate how everyone in your front office can contribute directly to increased sales and profit using the SOPs, scripts and processes proven in his own highly successful shops!


Mike Anderson
United States

Mike Anderson is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia. His technical staff was ASE-certified and his collision technicians were also certified by Lincoln Basic Motorsports Welding accreditation course. Mikes serves on the Mitchell and Motor advisory boards, the ASE test review committee and the ASA collision division operations committee. Mike has served on the board of directors for WMABA and the VA Automotive Legislative Committee, has been a member of CIC, SCRS, CAPA and the National Auto Body Council and served as the State of Virginia Skills USA contest chairman for over 15 years. Mike also serves as a facilitator for DuPont’s highly recognized Business Council 20 Groups as well as facilitates the DuPont Performance Services Damage Analysis course. Mike's received the NABC’s PRIDE award for service to mankind above and beyond his business and the city of Alexandria, Virginia's "Heart of the Community Award" as well as numerous other community service awards. Mike was also awarded and recognized from the Governor of the State of the Virginia for his contribution to the Virginia State Education System.


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