Fleetwood Onsite Conference Recording - Conference presentation capture Contact  |  My Account  |  Cart Contents  |  Checkout   
  Home » Press Ganey » 2014 National Client Conference »

Previous Product  Product 24 of 78  Next Product   From: 2014 National Client Conference

 24063 - Engrained in Excellence, A Medical Group's Strategic Service Program $15.00   
Select Format:

Mary Koch, Jacob Bast

Implementing Patient Experience Improvement Strategies As a new provider group, St. Elizabeth Physicians was challenged with establishing a culture of service and developing a platform from which an enhanced patient experience could develop. To address challenges and move forward on this path, the multispecialty physician organization developed the ?Engrained in Excellence? program. The presenters will discuss this four-year, four-phase prescriptive strategy that includes more than 60 modules specifically designed to encompass cultural development, service delivery, service recovery, innovation, rewards and recognition. Medical Practice, ACO/PCMH


About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

 Copyright © 2019 Fleetwood Onsite Conference Recording

Fleetwood Facebook Page Follow us on Twitter Fleetwood on YouTube