Shirley Hayes, Brian Brasser

Implementing Patient Experience Improvement Strategies Increasing HCAHPS scores can best be achieved with a dedicated plan. Discover how Spectrum Health United Hospital?s innovative patient experience strategy created a patient-family approach that focuses on four guiding principles: interdepartmental collaboration, individualized heartfelt care, accountability and patient and family involvement. Attendees will learn how to incorporate a plan to rapidly improve the patient experience and achieve positive results on HCAHPS measures. Inpatient, Transparency