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 24082 - Effective Strategies to Better Leverage Patient Feedback $15.00   
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Daniel Bokar, Carmen Kestranek

Driving Clinical & Quality Efficiencies The Cleveland Clinic collects and evaluates patient feedback from thousands of encounters across the continuum of care. Organizational leaders rely on support from the Office of Patient Experience (OPE) to help interpret survey feedback, speak to data trends and identify opportunities to initiate improvement. As such, the OPE needed to develop an analytical strategy to cut through the data and simplify the results for organizational leaders. This presentation will focus on several survey-feedback strategies used by the Cleveland Clinic?s OPE to guide patient experience improvement activities across the entire continuum of patient care. Culture, Frontline/Ancillary

 






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