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 26097 - Four Part Harmony: A System Approach to Engagement and Patient Experience Measurement $15.00   
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Format: Audio

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Mary Beth Hardy, Kelly Putnam, Ashley Guidroz

The merger of Catholic Health East (CHE) and Trinity Health provided the opportunity to rethink organizational goals related to employee engagement, safety culture, physician engagement and patient experience initiatives. The system?s journey was rooted in creating a uniform Trinity Health experience for colleagues, physicians and patients. Bringing together key stakeholders with different views and experiences created a rich learning environment and a foundation for future collaboration. The consolidated approach delivered cost savings, an integrated data story, simplified action planning and improvement.


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