From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Katie Neuendorf
Physicians today have many task and time pressures. In consideration of these challenges and the expectations of patients, a course on health care communication is not only a worthwhile investment of their time?it is essential. In this session, the speaker will review the data that show the positive improvements on patient experience scores, physician levels of empathy and physician burnout following a mandatory communication training session at a large academic institution.