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 27861 - Communications Strategies to Positively Affect Patient Experience in an Ambulatory Care Setting $15.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Dawna Jennings, Annie Broyles

Learn how an ambulatory surgery center (ASC) tackled communication challenges during and after an organizational change?with great success. By engaging leaders and team members, communication became second nature. A strong connection between employee engagement and patient experience was identified. The strategy to improve communication, celebrate successes and work collaboratively on opportunities has led to continued improvements and climbing patient experience rankings.


About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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