From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Alan Dubovsky, Joseph John
Emory Clinic created the Patient Satisfaction Acceleration Team (PSAT) to help build the ideal patient and family experience. Together, administration and clinic leadership engaged the clinical care team, creating a partnership that would assist in bridging the gap between administrative processes and the needs of the clinical workforce. During this session, you?ll hear ideas around building provider engagement, how to include, engage and recognize the clinical care team, and suggestions to sustain momentum within patient satisfaction enhancement efforts.