From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Dawn Moeller, Roseanne Niese
In this session, the speakers will share the story of how Advocate Good Shepard Hospital?s Emergency Department restructured the patient flow through the department. Their ED redesign model improved length of stay measures and also positively affected ED patient experience scores. There is a direct correlation with improved efficiency and patient experience. Attendees will learn details on the flow and movement of patients through the system and receive an overview of the key metrics.