From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Carol Jennings, Kit Exum
Bridging patient experience and employee engagement in an organization is a formidable challenge. Starting in 2012, Memorial Hermann began a journey to move from employee satisfaction to employee engagement while correlating patient experience and employee engagement. Learn how they started to break down silos by utilizing existing resources, including some offered by Press Ganey. Attendees will leave with an implementation tool to take back to their organizations.