From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Stephen Weinberg, Jennie Fleischmann

Attendees will learn how the nursing staff of an acute care medical unit transformed a traditional, poorly utilized white board into a dynamic and well-used patient-driven communication board as a strategy to better inform and engage hospitalized patients in their plan of care. The communication board functions as a catalyst that drives intra-professional communication and improved relationships between caregiver and patient, as evidenced by improved performance in the Press Ganey item ?The nurses kept me informed.?