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 27888 - Identifying Strengths in Organizational Culture to Improve the Patient Experience $15.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Suzanne Sterchi, Laurel Ris

Evaluate and understand the culture within your organization to identify values and cultural characteristics that you can align with the patient experience. Rush-Copley?s ?Promise? is a set of behavioral-based values developed in the early 1990s and deeply ingrained across the organization as part of its culture. Learn about Rush-Copley?s efforts to align its culture with its patient experience goals and how to identify and capitalize on your organization?s strengths to improve employee engagement and increase patient experience scores.


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MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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