From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Ashley Bauer, Kimberly Tyler
Attend this session to learn how Baptist Health trained leaders to coach staff members effectively through appreciative inquiry and actively sustain engagement through an intensive 90-day program created in partnership with Press Ganey. Presenters will explain how to provide education on specific skills to support leader rounding, as well as set goals, create measurable outcomes and ensure accountability around a leader rounding program that has been standardized across the health system.