From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Patricia Baise, Tom Tull
Change in the health care industry's approach to providing care often leads to a need to redefine and articulate a new, unified culture. In this session, attendees will learn how to use a Lean approach to articulate organizational values and improve and standardize caregiver-patient communications. Presenters also will explain how implementing bedside shift reports, hourly rounds that focus on safety observations and physician communication training, can lead to corresponding improvements in safety, experience and patient outcomes and can have a positive impact on financial performance.
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