From the Press Ganey National Client Conference
MP3 Download $10
Compact Disc $20
Presenter: Dale Glenn
In this session, attendees will hear how Hawaii Pacific Health implemented a unique, two-step, relationship-centered approach to coaching that emphasizes the shared nature of both the staff and the patient experience. Through data and case stories about specific physician achievements, participants will learn how to replicate this process and how to apply the 12 rules of physician engagement and a checklist of evidence-based behaviors that build relationships. Participants also will receive copies of all rounding tools, physician checklists, reporting templates and other reference materials.