29769 - Shadow Coaching to Improve Medical Practice Performance and Patient Experience [ ]

Product 81 of 90

From: 2017 National Client Conference & Executive Leadership Conference

29769 - Shadow Coaching to Improve Medical Practice Performance and Patient Experience

$10.00

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Joanne Skorupski, Elan Melamed

Attend this session to learn how BayCare Medical Group created a Patient Experience Shadowing Program to help its medical practices optimize the care experience through the patient?s perspective. Presenters will discuss how to create buy-in with practice leaders, incorporate patient experience scores into the process, implement shadowing plans and launch post-shadowing education initiatives, with the goals of building partnerships among patients, families and care providers and fostering an environment conducive to developing a high-performing health care team.

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