From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Joanne Skorupski, Elan Melamed
Attend this session to learn how BayCare Medical Group created a Patient Experience Shadowing Program to help its medical practices optimize the care experience through the patient?s perspective. Presenters will discuss how to create buy-in with practice leaders, incorporate patient experience scores into the process, implement shadowing plans and launch post-shadowing education initiatives, with the goals of building partnerships among patients, families and care providers and fostering an environment conducive to developing a high-performing health care team.
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