From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Ramona Basnight
When its engagement and workplace culture survey results were below expectations, the Duke Cancer Institute at Duke Raleigh Hospital formed a work culture committee to address staff input. In this session, attendees will learn how this organization combined actionable components of communication, breakdown avoidance, accountability and engagement to form a framework that was integrated into daily practice. Attendees also will learn how these tools and steps can empower staff to quickly identify and resolve potential threats to engagement and workplace culture at their own organizations.
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