From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Misty Curtiss, JoEllen Maurer
At St. Vincent Healthcare, a patient-centered, interdisciplinary approach to providing inpatient pain management and palliative care has resulted in improved quality of care, increased patient safety and improved HCAHPS scores for pain management. With an emphasis on sustainability and hardwiring tools and processes throughout the organization, this session will focus on the development of interdisciplinary pain teams, staff education, care coordination and technology to improve outcomes related to pain management.
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