From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Kim Croft, Brian Schack

During this session, the presenters will detail St. Elizabeth Physicians? transparency journey, from internal transparency, to homegrown organizational-level reporting on its website, to public reporting of full provider-level star ratings and comments. In addition to outlining the steps they followed?development, prepublication communication and review, regular dashboard oversight and provider comment review?the presenters also will share tips and lessons learned along the way.