From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Karina Jennings, Sunita Mishra

Providence Health & Services saw an opportunity to become a more trusted voice in the provider selection process and help consumers make informed health care decisions. This session?s presenters will discuss how the organization?s marketing team directed its transparency initiative, leveraging patient experience surveys to create trusted reviews and helping to inform and guide patient choice. They?ll also share their experiences and best practices for reviewing and publishing survey data to physician profile pages and present consumer insights they?ve uncovered.